Last updated: 21st May 26

Information we collect

When you contact Sarah Lloyd SEND, we gather information necessary to provide our services. This includes your name, email address and details about your child or organisation's needs. We collect this information directly from you through contact forms, emails, and conversations. Cookies and similar technologies may track your use of our website to improve your experience.

How we use your data

Your information allows us to respond to enquiries, deliver tailored SEND guidance, and maintain communication about our services. We use contact details to send you relevant information about support options, training programmes, and consultancy services. Website usage data helps us understand how visitors interact with our site and refine our offerings accordingly.

Legal basis for processing

We process your personal data based on your consent when you provide information through our contact forms. For existing clients, we rely on the legitimate interest of maintaining our professional relationship and delivering the services you've requested. Where applicable, we comply with the General Data Protection Regulation (GDPR) and UK data protection legislation.

Data storage and security

Your personal data is stored securely using industry-standard encryption and access controls. We retain information for as long as necessary to provide our services and fulfil any legal obligations. Data is kept on secure servers and is not retained longer than required. We implement appropriate technical and organisational measures to protect against unauthorised access or loss.

Your rights

Under GDPR and UK data protection law, you have the right to access your personal data, request corrections, and ask for deletion where appropriate. You can withdraw consent at any time and request that we stop processing your information. You have the right to data portability and can lodge complaints with the Information Commissioner's Office (ICO) if you believe your rights have been breached.

Data sharing

We do not share your personal data with third parties without your explicit consent, except where required by law or to deliver our services. If we work with other professionals or organisations as part of your support plan, information is only shared with your knowledge and agreement. We never sell or rent your data to external parties.

Cookies and tracking

Our website uses cookies to enhance your browsing experience and gather analytics about site usage. These cookies help us understand which pages are most useful and identify areas for improvement. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function, whilst optional cookies help us provide a better service.

Contact us

If you have concerns about how we handle your personal data or wish to exercise your rights, please contact Sarah Lloyd SEND directly. You can reach us via email or phone to discuss any privacy matters. We're committed to addressing your concerns promptly and transparently. Your privacy is important to us, and we're here to answer any questions you may have about our data practices.

Email: sarahlloydSEND@gmail.com

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